Support
How to get help, and how to make it easy for us to help you.
Write to us
We are a small project and usually reply within a few days. You do not need an account to get help — there is no account.
What we need to know
Please include this in your email, and we will save a round trip:
- Which phone you have, and which version of iOS or Android it runs.
- Which version of the app it concerns.
- What you did just before it went wrong.
- What you expected to happen, and what happened instead.
Common questions
The app cannot be downloaded
It has not been released yet. When it reaches the App Store and Google Play we will say so here on the site. If you would like an email when that happens, you can sign up on the front page.
Do I need a signal?
No. All the sounds are inside the app. Once it is installed it works just as well with no reception.
Where are my favourites stored?
On the phone only. They do not follow you to a new phone, and they are not held by us. If you uninstall the app they are gone.
I want to be removed from the notification list
Follow the unsubscribe link in the email from us and the address is deleted immediately. If you cannot find the email, write to integritet@jaktapp.eu.
How do I suggest a feature?
Write to the support address. We read everything, but say no to most of it — the apps should go on doing one thing well.